As the Extra Innings negotiations drag on well past the beginning of the season, MLB is finding that popularity—even of the forced variety—can come with a price.
Case in point, MLB.TV.
With many consumers caught in the Extra Innings squeeze-play, many are looking to make sure that they can catch out-of-market games through MLB’s online service. When coupled with MLB offering up MLB.TV free via a 5-Day Trial, and an advertising blitz that saw a full-page ad in today’s USA Today, demand may be at the highest levels yet.
That has created quality issues, especially with the use of Mosaic.
The Mosaic Blog for MLB, which is tracking issues and working to resolve them, is being hit hard with quality concerns. As one reader commented:
Guys, I understand that launching a new product is difficult, and I know you are working hard. But you need to start yelling over to the MLB Executives that the time has come for a public apology about this. We are into Day 4 of the Regular Season and the MLB.tv experience is continuing to degrade.
Given the visibility of the Extra Innings negotiations, and the off-season advertisements touting the increased bandwidth being offered, MLB.com should have been prepared for the issues. Consumers may wish to wait until the bugs are sorted out before making the jump to MLB.TV at this time due to this news.
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